Common Questions from our Customers

As experienced hardwood flooring installers, we understand the importance of not only delivering a high-quality end result but also ensuring a smooth and stress-free experience for our customers. We pride ourselves on our dedication to customer satisfaction. Our goal is not only to deliver a beautifully finished hardwood floor but also to alleviate the stress associated with the installation, leaving our customers with a sense of satisfaction in their newly transformed space.

Below are some of the common concerns our customers have. Please feel free to contact us with any additional questions you may have.

Dust?

How bad is the dust and what do we expect?

All of our machines hook up to vacuums and are considered dustless.  Having said that it is not completely dustless.  We need to change paper, clean the filters and change the bags.  To mitigate this we hang plastic, wipe down window sills, wipe down railings and counters, vacuum out vents and any exposed carpet or other areas.  Expect some dust and we strive to come in below the dust expectation.

Furniture?

What do we do about the furniture?  Do you move the furniture?

We expect you to move the furniture.  But if you need some help with the larger pieces, we are happy to help with that at our time rate.  We expect you to remove all the small things and items that are valuable so damage is avoided.  Honestly, we are always willing to help with items that will make this easier for you!

Demo Work?

Does your company do the demo work?

We always quote the demo and trim removal but you are always welcome to do it yourself.

What do we do with the baseboards? 

The baseboards we clean up and re-install.  Those will need to be re-painted and re-caulked by you or a painter.  If you choose to replace the baseboards we do offer that as well.

What if we decide to do it ourselves?

Anything we quote and you decide to take care of yourselves will come off the estimate at billing.

Pets?

What do we do with our pets?

Pets are always a priority and we understand this can be tricky.  We don’t want to disturb them too much but we also don’t want them to disturb the floor while it is curing.  Timeframes and requirements for pets do differ depending on the size and count of your pets as well as the choice of finish on the floors.   We are happy to accommodate any needs for your pets but each job requires different arrangements depending on these factors.

Appliances?

What do we do with our appliances?

We can take care of your appliances.  The refrigerator we generally roll out, sand and seal under it and roll it back in.  This is the easiest way to not get a plumber involved with hooking up a new water line and possible damage to the floor at re-install.  Electric stoves we remove and replace before final coat.  Gas stoves we prop up and sand as far back as we can.  This gas stove method is also trying to avoid a plumber to re-install the stove on the gas line.

Payments?

How do payments work?

We require a material deposit up front to secure materials and schedule delivery and work.  Final payment is expected at completion and approval.

Do you accept credit cards? 

We prefer cash or checks but can accept credit card payments for a 3.5% fee.  This will be added to final invoice.

Timelines?

How many days should we expect to be out of our home? 

Usually, the homeowners can stay home for the first couple phases of our process depending again on what scope of work is required.  When we are nearing start of finish process, we do not want clients or pets to be on the floor at all. We take extra steps to finely sand the floor so any possible scratching or marring may not be seen until finish has been applied.  We take pride in our communication with clients to avoid these possibilities and you will be informed of all details up front and as we progress.